1xb Privacy Policy — Personal Data Protection for Malaysian Members

When you register and use the 1xb platform, we collect several categories of personal information to ensure our services run smoothly, securely, and in compliance with applicable laws in Malaysia.

Information you provide directly:

• During account registration: full name, email address, phone number, date of birth, and password.
• During the KYC process: a copy of your MyKad or passport, proof of current address such as a utility bill or bank statement.
• During financial transactions: bank account details for deposit and withdrawal purposes.
• When contacting customer support: the content of conversations, emails, or support tickets you submit.

Information collected automatically:

• Technical data such as your IP address, device type, operating system, and web browser version.
• Activity logs including login times, pages visited, and gaming session duration.
• Cookie data and tracking technologies that help us understand how you use the platform.
• Limited geolocation data based on IP address for the purpose of verifying permitted geographic zones.

The personal data we collect is used solely for lawful and transparent purposes. Below is a full list of how we use your information:

• Account management: Creating, verifying, and managing your member account, including a secure Login process.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and promptly.
• Identity verification (KYC): Meeting legal requirements related to identity verification and anti-money laundering (AML).
• Platform security: Detecting and preventing fraudulent activity, unauthorised access, and platform abuse.
• Customer support: Handling your enquiries, complaints, and support requests more effectively.
• Experience personalisation: Personalising content, game recommendations, and promotional offers based on your preferences and playing habits.
• Legal compliance: Fulfilling reporting obligations to the relevant authorities when required by law.
• Responsible gaming: Monitoring betting patterns to identify members who may need support or early intervention.

1xb takes its commitment to protecting member privacy seriously. We does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are limited situations where data sharing is necessary and legally permissible:

• Payment service providers: Required transaction information is shared with our integrated payment providers to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Technology service providers: Our server infrastructure and cloud service providers have restricted access to only the data required for technical operations.
• Relevant authority: We will disclose information to legal, law enforcement, or regulatory authorities when required by court order or applicable Malaysian law.
• Fraud prevention: In confirmed cases of fraud, relevant information may be shared with law enforcement agencies upon official request.

We continuously invest in security infrastructure to ensure your data is protected at every stage — during transmission, during processing, and during storage.

Technical measures we practise:

• End-to-end 256-bit SSL/TLS encryption for all data communications between your browser and 1xb servers.
• Encrypted databases with encryption keys rotated on a regular basis.
• Role-based access control (RBAC) — only staff who require access to specific data for their assigned tasks are permitted.
• Real-time threat monitoring and an intrusion detection system (IDS/IPS) active 24/7.
• Automatic data backups with periodic recovery testing to ensure service continuity.
• Independent security audits conducted periodically by accredited third parties.

Organisational measures we practise:

• Mandatory data security awareness training for all 1xb staff on a regular basis.
• Strict password policy and the use of multi-factor authentication for all internal system access.
• Tested and documented security incident response procedures.

The 1xb platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Preference Cookies: Storing your preferred settings such as display language and game preferences for a more convenient experience.
• Analytics Cookies: Helping us understand how members use the platform so we can make meaningful improvements. This data is collected in aggregate and does not identify individuals.
• Marketing Cookies: Used to display relevant promotions to you within the platform. You may choose to disable these cookies through your browser settings.

You may control or delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality and your gaming experience.

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.

• Active account: Data is retained for the duration your account is active and used to provide ongoing services.
• After account closure: Identity data and financial records are retained for a minimum of 5 to 7 years in accordance with financial and AML legal requirements in Malaysia.
• Technical logs: Retained for 90 days for technical diagnostics and security threat detection.
• Customer support records: Retained for 2 years after a case is closed for reference and service improvement purposes.

Once the retention period expires, your personal data will be securely deleted or permanently anonymised so that it can no longer be linked to you.

As a 1xb member, you have the following rights regarding your personal data. We are committed to fulfilling all valid requests within a reasonable timeframe:

1xb reserves the right to update or amend this Privacy Policy from time to time in line with operational, technological, or legal requirements. Any material changes will be communicated to members via a prominent notice on the platform or by email.

The date of the latest amendment will always be displayed at the top of this document. We encourage you to review this Privacy Policy periodically — not too frequently, but once every few months is sufficient to keep yourself informed.

Continued use of the 1xb platform after any amendments take effect constitutes your acceptance of the updated terms. If you disagree with the amendments, please contact our support team to discuss your options.